shop

For the first-time customer

For the first-time customer

If you are feeling anxious about purchasing second-hand musical instruments, please feel free to contact us.
We will provide you with detailed information on the condition and playability of the instruments.

If you have any concerns about the parts or details, we can send you photos, so please do not hesitate to ask.

As each second-hand instrument has different specifications and conditions, we would like our customers to fully understand the condition before placing an order.

For this reason, we only accept orders over the telephone.

Please feel free to ask us any questions, no matter how small.

Shop Policy

How the items are displayed in the shop after we have purchased the products
After cleaning the frets, adjusting the neck and maintaining the electrical system, the body and parts are carefully polished and the strings are replaced with new ones. Then the guitars are displayed on the sales floor.
We only handle items of the highest quality that meet our standards to ensure customer satisfaction.
How are the inventories taken care of?
We check our stock every day to make sure the guitars are clean, so any changes will be noticed by each member of staff.
Of course, we change the strings regularly.
Furthermore, if the neck condition changes due to climate, etc., we will readjust it.
We keep our inventory in the best possible condition.
Who are our customers?
Our customers include professional and non-professional guitar players from all over the world, as well as those from the domestic market.
While our main customer base is people in their 30s to 50s, we also warmly welcome customers in their teens and twenties. Please feel free to shop with us.
We are delighted to share the beauty of guitars with everyone.
We have a wide selection of guitars in stock to meet the diverse needs of our customers.
We also strive to provide a friendly and attentive service to beginners.
What advice would you give to customers?
We listen to customers' requests regarding the desired item and price, and we will make recommendations wherever possible.
We also answer customers' questions, but the final decision to purchase should always be made by the customer.
In addition, we offer customers the best possible price when purchasing or trading in items.
Please feel free to contact us regarding trade-in transactions by email or in person.
I would like to visit the shop just to look at the guitars. Is that OK?
There are more than 500 carefully selected guitars waiting for you in the shop.
We would, of course, be delighted if you could visit our shop and see the instruments for yourself.
We will never pressure you to buy anything, so please feel free to take your time and browse the shop at your leisure.
We also have many rare guitars.
Would you like to try a guitar before buying it?
There are two guitar trial areas in the shop and we have more than one amplifier for you to try.
You are also welcome to pick up a guitar to check the texture, neck shape, weight, etc., so please do not hesitate to ask a member of staff for assistance.

Warranty

Please note that the warranty for our products only applies in Japan

Please make sure you keep the warranty card.
The warranty period is one year in accordance with the manufacturer's regulations.

We will repair any merchandise purchased from us under warranty service unless the conditions stated below are met.

  1. The warranty card must be presented.
  2. The damage must not have been caused by misuse, including improper operation, careless handling or usage, lack of maintenance, or a deliberate act of destruction or disruption.
  3. If the merchandise has been repaired or modified by someone other than our shop.
  4. Conditions originating from expendable supplies such as pots, frets, nuts, etc., or discoloration and damage to painted/plated surfaces, corrosion/deterioration due to aging or usage.
  5. Damages or malfunctions due to natural disasters, fire, theft or loss.
  6. Accessories other than the guitar or bass guitar itself, such as a case, amplifier or effects unit(s).
  7. The warranty expires when the product stated on the warranty card is transferred to another person.
  8. Please note that upgrades will be handled at your expense. We will do everything we can to help you at the shop.
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*Days marked in red are holidays.
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